Tank & Tummy Restaurants
|Operations Manager
Lagos, Lagos, Nigeria
Summary
Led multi-unit food and beverage operations, driving significant sales growth, operational efficiency, and cost control initiatives across the organization.
Highlights
Spearheaded multi-unit F&B operations, increasing average daily sales by over 57% (from #3.5M to #5.5M) and consistently achieving #160 million monthly revenue targets.
Implemented rigorous daily inventory and POS data analysis to identify variances, protect margins, and prevent stock loss across multiple units.
Developed and enforced comprehensive cost control standards, including recipe guides and portion size protocols, to optimize gross margins across all units.
Directed multi-unit kitchen production, optimizing shift schedules and resource allocation to align with real-time customer demand, enhancing service delivery.
Chaired weekly P&L reviews, leading strategic cost control initiatives that reduced expenses across labor, procurement, and utilities.
Reduced staff attrition by enhancing working conditions and establishing clear Key Performance Indicators (KPIs), significantly improving shift accountability.
Collaborated with marketing to develop data-driven service plans, converting customer behavior insights into effective upselling strategies.
Mentored supervisors and cross-functional teams, developing and implementing KPIs that fostered accountability and improved operational performance.